<Where do you ship from?
We ship only from the USA.
<Do you offer tracking worldwide?
Yes, we do tracking wherever we deliver.
<Is it true you ship track at no extra cost to the customers at USA?
Yes this is most certainly true, airmail and UPS cost the same to The US and you will not be charged extra for the upgrade, just make sure you choose ‘UPS’ at checkout, if you choose airmail your order will still be untracked.
<What packaging do you use?
We use plain, discreet packaging, with no reference to research chemicals .Everything gets sent as a letter.
<Do you offer free samples?
No. Requests will be ignored. However know that every order above $100 gets a free sample.
<When will my order arrive?
This depends on the service. Our shipping page has more info but for rough guides use the following estimates:
$4.99- Airmail. Untracked, uninsured, no reship. Up to 25 working days.
$16.99- UPS standard, tracked, up to 3 working days ($14.99 to DE) ONLY for within the US.
$22.99- POSTNLTRACKED- tracked, uninsured, no reship. ships twice a week. Delivery time varies.
These are estimates. Please be patient, we can do NOTHING to speed up customs or shipping once sent.
*Notice: This may be delayed further due to a strain on the postal services in the current pandemic, thanks for your understanding.
<What if my order does not arrive?
If you have chosen a tracked and insured shipping option, your order will be reshipped if it has not arrived three weeks after shipping, unless it has been seized by customs. Your order will not be reshipped if it was shipped by airmail or POSTNLTRACKED. These services are at your own risk.
<Where is my order/shipping confirmation email?
If you have not received a confirmation email then please check your spam box. If you still have not received it then it may not go out until your payment has been confirmed.
<What payment do you accept?