11410 Mathis Ave, Farmers Branch, TX 75234

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please click here to read our FAQ before sending us a message.

After you place an order, a confirmation email with a list of the items you bought is sent to the email address you provided.

After we get your payment, we will process and ship your order within 2–5 business days. We can only give you a rough idea of when your package will arrive based on our data and past experience.

The length of time it takes to ship something depends on a number of things, such as the type of shipping, how well the mail service works, how long it takes to clear customs, whether the package is traveling internationally, etc.

Shipping within the USA, where most of our customers live, usually takes between 2 and 4 working days.

Considering the fact that there are so many shady sellers on the internet, it is hard for people to find a good place to buy these things.

Chemical Villa only provides its customers with authentic products from registered and licensed manufacturers.

We have been in business for more than 4 years, and 99% of the orders we send get to their destinations. You can reach out to our online customer service team (Monday through Friday) with any questions or issues you may have.

So that our clients keep coming back, we work hard to keep a good relationship with them and make sure they are happy with the services we provide.

It’s safe to say that you can order from us with complete confidence. We are convinced that you will be one of our many returning clients and that you will join the ranks of our many satisfied customers.

Only a few of Chemical Villa`s goods can be shipped for free, and the details will be shown on the product’s web page. Shipping is usually not free when you Chemicals. Some products, GBL (Gamma-butyrolactone) and Caluanie and many other related products for home and lab use may be shipped for free. Items that ship for free will say so in the description, and when you check out, you will see that there are no shipping fees. Most of our industrial chemicals ship via LTL freight or, in some cases, ground shipping, and we do not offer free shipping on those.

Check out the Shipping page as well.When you order, please always give us a real email address and phone number so that we can reach you. Also, look in your spam box.

Sadly, this is not the case. Due to the fact that we focus exclusively on internet business, our services are not offered elsewhere other than on our website.

Yes, but it will be separated into separate packages if the order is too large. Your order will be treated with the same amount of discretion and packing as a small order, no matter how large it may be. And no matter how big your item is, you will only pay shipping fees once, regardless of how many packages we need to send!

Yes, customers can pick up orders from our warehouse, but they have to make an appointment first. Most pick-up times are Tuesday through Thursday, from 9 a.m. to 3 p.m.

Call customer service or send an email to [email protected] to make an appointment.

*Customers who pick up their orders are 100% responsible for securing their own loads.

*Customers who want to pick up their goods will have to sign our “Waiver of Responsibility” before we load your items.
If you want a copy of the release, just give us a call or send us an email, and we will send it to you.

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